F.A.Q’s

 In Behind The Scenes

Hi,

I am sure you are wondering how this cake subscription markley works, so I thought I would answer some F.A.Q’s.

Will every cake be different?

Every week I will be making different flavour cakes, according to the season. There will be brownies, flapjacks, sponge cakes and layer cakes. If you have a monthly subscription you will receive 12 different kinds of cake, and if you have a weekly subscription you might get a repeat e.g brownie and then brownie with mini eggs at Easter, but each week will have a different take.

How much cake do I get?

The weight of each bake will be on the box, but you will get approximately 700g of cake – which is quite a lot of cake!

What if I am allergic to an ingredient?

All the ingredients will be listed on the box with the allergens in bold. If you are allergic to nuts for example please get in touch and we may be able to creates bakes without nuts in – although the kitchen contains all allergens.

Ingredients flat lay - flour, sugar, eggs, butter, lemon

When can I expect my cake to arrive?

Monthly – If you order before the 5th of the month, your cake will be sent by the 15th.

Weekly – Order by midnight on Sunday to receive your cake the following week.

Will my cake survive the post?

We package the cakes carefully to ensure they safely arrive in one piece.

Who do you use to deliver the cakes?

All our cakes are delivered with Royal Mail using their First Class service which aims to be next day but isn’t guaranteed unless stated otherwise. At this time we are only offering delivery to UK addresses.

How much is delivery?

FREE! Delivery is free on all of our products.

Postbox and delivery van

Can I return my cake if there is an issue?

Food items cannot normally be returned, however if you get in touch with us within 24hours of your cake arriving and get the cake in the post back to us within 48hours (you have to pay unless we find a fault) we will investigate the problem for you.

How do I manage my subscription?

Log into your account you signed up with to edit or cancel your subscription. All subscriptions are rolling, and you will need to cancel if you no longer wish to receive cake..

Coconut cake wrapped in Rosemarie's Pantry branded greaseproof

I hope I have managed to answer some of your questions, give me a shout if I have missed anything!

R

 

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